Information

Fees

We believe our fees fairly reflect the value of our service and our experience and training.

Individuals: £40 – £45 per session

Couples: £50 – £60 per session

Please check fees with the individual therapist. Concessionary rates available on request.

Payments

We ask you to make your payment at the beginning of each session with a cheque or cash.

Please note that we do not currently accept card payments.

Cancellations

Please give 48 hours notice for cancellation or change of appointment. If you cancel with less than 24 hours notice you will be charged the full fee.

GamCare

If you have a gambling problem (or are affected by someone who has a gambling problem), we offer free counselling sessions funded by GamCare, the leading provider of advice, information, support and free counselling for the prevention and treatment of problem gambling. (www.gamcare.org.uk). The number of free sessions is limited.

 

Confidentiality and Data protection

Is the service confidential?

Confidentiality is at the core of psychotherapeutic work and the therapeutic relationship and is therefore at the core of the ethical stance of The Cumbria Counselling Group (TCCG)

Confidentiality means not sharing information with anyone else about what you tell us.  You can feel safe talking to us, knowing that we will not pass on personal information without letting you know.

We are committed to ensuring that your privacy is protected.

But sometimes, if we’re worried about your safety, we may need to get you help. We’d only need to get help or take action if:

  • you ask us to
  • we believe your life, or someone else’s life, is in danger
  • you’re being hurt by someone in a position of trust, like a partner, carer or friend
  • you tell us that you’re seriously harming another person / people
  • a crime has been, or may be, committed.

We only process data on the lawful basis of your explicit consent, or under our contractual or legal obligations. Additionally, our team adhere to the BACP Ethical Framework for Good Practice in Counselling and Psychotherapy (2018).

Counsellors and psychotherapists work is supervised.  To ensure you receive the highest standard of care in accordance with ethical guidelines, we receive supervision of our work where information about your case may be discussed. Confidentiality in supervision extends to the supervisor and other psychotherapists who may be present.

 

Why are you collecting information about me and what are you doing with it?

 Our general work:

In the spirit of open and honest communication and in line with clinical best practice we  keep clinical records, including general and sensitive data as defined in the General Data Protection Regulation (GDPR) 2018. Records are kept as an aide memoire during the therapeutic relationship and thereafter in case of court requests, litigation and complaints. All information is stored and used in accordance with the GDPR and IOS requirements.

  • In order to give you the best possible treatment we keep manual records, for the purposes of direct care only, of your name, contact details, DOB, GP, medication, medical & psychological health, dates of consultations, relationships, and a brief description of the therapy or treatment given or recommended. It may also include, if and only when relevant, to the therapy, information on your lifestyle, racial or ethnic origin, political opinions, religious beliefs, trade union membership, sexual life, criminal proceedings and offences.

These records are kept in a locked metal filing cabinet.

  • This information will not be used for any other purpose than for the provision of counselling and psychotherapy.
  • Records are kept for 7 years, as recommended within the counselling profession after which they are destroyed.
  • Further information can be obtained individually from each therapist.
  • Remember, if you would rather not give us some of your information at the start, as long as we can provide a safe service to you without it, that’s ok. Your therapist will always explain to you if a particular bit of information will be helpful, but it’s always your choice how much information you would like to tell us.
  • Each therapist is registered with the ICO (Information Commissioners Office), and responsible for record keeping and data protection compliance.

 

 

Our work as GamCare partner helping with gambling problems:

GamCare collect information about you so that they have a better understanding about who is using our service and why. Sensitive personal information, for example about your health, ethnic origin and criminal record, can help them tailor their service, and make sure you get the very best help possible from our team.

This type of data, always anonymised,  also helps  with research, raising awareness about problem gambling services, and improves our understanding about gambling in Great Britain. Our funders (GambleAware) also want to understand the service we offer, so GamCare shares anonymised, non-identifying data with them as part of our funding agreement. This is pooled with data from their other funded treatment services in a national report published each year (the Data Reporting Framework).

To register for the GamCare counselling service, we need some personal information such as your name, date of birth, contact information, your employment status and some information about how you are affected by gambling. We will also ask for details about your health to ensure you get the best support we can offer.

When you have an initial assessment with one of our therapists, you will be asked to complete more comprehensive details so that we can tailor your treatment plan to make sure you’re getting the right level and intensity of support. If you would rather not answer a particular question, please let your therapist know.

We will require contact details for your GP.  However we will only contact your GP with your permission, unless we are concerned that you are at risk of harm.

Remember, if you would rather not give us some of your information at the start, as long as we can provide a safe service to you without it, that’s ok. Your therapist will always explain to you if a particular bit of information will be helpful, but it’s always your choice how much information you would like to tell us.

During counselling for gambling problems we keep clinical records, including general and sensitive data as defined in the General Data Protection Regulation (GDPR) 2018. Records are kept as an aide memoire during the therapeutic relationship and thereafter in case of court requests, litigation and complaints. All information is stored and used in accordance with the GDPR and IOS requirements.

  • In order to give you the best possible treatment we keep manual records, for the purposes of direct care only, of your name, contact details, DOB, GP, medication, medical & psychological health, dates of consultations, relationships, and a brief description of the therapy or treatment given or recommended. It may also include, if and only when relevant, to the therapy, information on your lifestyle, racial or ethnic origin, political opinions, religious beliefs, trade union membership, sexual life, criminal proceedings and offences.

These records in a locked metal filing cabinet.

  • This information will not be used for any other purpose than for the provision of counselling and psychotherapy.
  • Records are kept for 7 years, as recommended within the counselling profession after which they are destroyed.
  • Further information can be obtained individually from each therapist.
  • Remember, if you would rather not give us some of your information at the start, as long as we can provide a safe service to you without it, that’s ok. Your therapist will always explain to you if a particular bit of information will be helpful, but it’s always your choice how much information you would like to tell us.
  • Each therapist is registered with the ICO (Information Commissioners Office), and responsible for record keeping and data protection compliance.

 

Can I have access to the personal information you hold about me?

Certainly! Please talk to your therapist in the first instance. If this is not possible email info@thecumbriacounsellinggroup.co.uk or call 01946 820230, and let us know what information you would like to access and why.  We will provide the information you have asked for, where possible, within 30 days.

You can ask your therapist to change information that is held and is incorrect, and to delete information that we do not need to keep for legal reasons.

 

Complaints.

If you wish to complain about how we handle data, please contact your therapist in the first instance, who will be the relevant data controller.  If your complaint is not resolved to your satisfaction you can contact the Information Commissioners Office https://ico.org.uk/concerns/handling or 0303 123 1113.

 

Terms of Use

Access to and use of www.thecumbriacounsellinggroup.couk. (“The Website”) is subject exclusively to these Terms & Conditions. You will not use the Website for any purpose that is unlawful or prohibited by these Terms & Conditions. By using the website you are fully accepting the terms, conditions and disclaimers contained in this notice. If you do not accept these Terms & Conditions you should stop using the website immediately .

2: Advice

The content of the Website does not constitute advice and should not be relied upon in making, or refraining from making, any decision.

3: Website Revisions

The Cumbria Counselling Group reserves the rights to:

3.a Change or remove the Website or any part of it, temporarily or permanently, without notice, and you confirm that the CCG shall not be liable to you for any such change or removal; and

3.b Change these Terms & Conditions at any time, and your continued use of the Website following any changes shall indicate your acceptance of such change.

4: Links to third-party Websites

The Website includes links to third party websites that are controlled and maintained by others. Any link to other websites is not an endorsement of those websites and you agree and acknowledge that the Cumbria Counselling Group is not responsible for the content or availability of any such sites.

5: Copyright

5.a All copyrights, trade marks and all other intellectual property rights in the Website and its content (including without limitation the design of the Website, text, graphics and all software and source codes connected with the Website) are owned by or licensed to the Cumbria Counselling Group or otherwise used by TCCG as permitted by law.

5.b In accessing the Website you agree that you will access the content solely for your personal, non-commercial use. None of the content may be downloaded, copied, reproduced, transmitted, stored, sold or distributed without the prior written consent of the copyright holder. This excludes the downloading, copying and/or printing of pages of the Website for personal, non-commercial home use only.

6: Disclaimers and Limitation of Liability

6.a The Website is provided on an “as is” and “as available” basis without any representation or endorsement made and without warranty of any kind whether express or implied, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy.

6.b To the extent permitted by law, The Cumbria Counselling Group will not be liable for any indirect or consequential loss or damage whatever arising out of or in connection with the use of the Website or its services.

6.c The Cumbria Counselling Group makes no warranty that the functionality of the Website www.thehousepartnership.co.uk will be uninterrupted or error free, that defects will be corrected or that the Website or the server that makes it available are free of viruses or anything else which may be harmful or destructive.

6.d Nothing in these Terms & Conditions shall be construed so as to exclude or limit the liability of The Cumbria Counselling Group for death or personal injury as a result of the negligence of The Cumbria Counselling Group, or that of its employees or agents.

7: Indemnity

You agree to indemnify and hold The Cumbria Counselling Group and its employees and agents harmless from and against all liabilities, legal fees, damages, losses, costs and other expenses in relation to any claims or actions brought against The Cumbria Counselling Group arising out of any breach by you of these Terms & Conditions or other liabilities arising out of your use of this website.

8: Severance

If any of these Terms & Conditions should be determined to be invalid, illegal or unenforceable for any reason by any court of competent jurisdiction then such Term or Condition shall be severed and the remaining Terms & Conditions shall survive and remain in full force and effect and continue to be binding and enforceable.

9: Governing Law

These Terms & Conditions are governed by and construed in accordance with the law of England and you hereby submit to the exclusive jurisdiction of the English courts.

Fees, Appointment Cancellations and GamCare.