Confidentiality and Privacy Policy

Confidentiality is essential where personal information and problems are to be shared. It is at the core of psychotherapeutic work and the therapeutic relationship and is therefore at the core of the ethical stance of the Cumbria Counselling Group(CCG)

Everything that is divulged by a client in a session or outside must be is considered private and confidential. This includes the fact that a client is making use of the service.

Names of clients and their families are NOT be used or discussed outside of the CCG.

Information will not be released outside the CCG except with the written permission of the client concerned, and not without consultation with two other members of the CCG – except in an emergency.

Confidentiality may be broken only when:

• A child is at risk • An act of terrorism is suspected • There is a medical emergency, or • A crime has been committed.

Confidentiality and supervision:

To ensure you receive the highest standard of care in accordance with ethical guidelines, CCG therapists receive supervision of their work where information about your case may be discussed. Confidentiality in supervision extends to the supervisor and other psychotherapists who may be present.

Terms & Conditions of Use for the Cumbria Counselling website

Terms of Use

Access to and use of www.thecumbriacounsellinggroup.couk. (“The Website”) is subject exclusively to these Terms & Conditions. You will not use the Website for any purpose that is unlawful or prohibited by these Terms & Conditions. By using the website you are fully accepting the terms, conditions and disclaimers contained in this notice. If you do not accept these Terms & Conditions you should stop using the website immediately .

2: Advice

The content of the Website does not constitute advice and should not be relied upon in making, or refraining from making, any decision.

3: Website Revisions

The Cumbria Counselling Group reserves the rights to:

3.a Change or remove the Website or any part of it, temporarily or permanently, without notice, and you confirm that the CCG shall not be liable to you for any such change or removal; and

3.b Change these Terms & Conditions at any time, and your continued use of the Website following any changes shall indicate your acceptance of such change.

4: Links to third-party Websites

The Website includes links to third party websites that are controlled and maintained by others. Any link to other websites is not an endorsement of those websites and you agree and acknowledge that the Cumbria Counselling Group is not responsible for the content or availability of any such sites.

5: Copyright

5.a All copyrights, trade marks and all other intellectual property rights in the Website and its content (including without limitation the design of the Website, text, graphics and all software and source codes connected with the Website) are owned by or licensed to the Cumbria Counselling Group or otherwise used by TCCG as permitted by law.

5.b In accessing the Website you agree that you will access the content solely for your personal, non-commercial use. None of the content may be downloaded, copied, reproduced, transmitted, stored, sold or distributed without the prior written consent of the copyright holder. This excludes the downloading, copying and/or printing of pages of the Website for personal, non-commercial home use only.

6: Disclaimers and Limitation of Liability

6.a The Website is provided on an “as is” and “as available” basis without any representation or endorsement made and without warranty of any kind whether express or implied, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy.

6.b To the extent permitted by law, The Cumbria Counselling Group will not be liable for any indirect or consequential loss or damage whatever arising out of or in connection with the use of the Website or its services.

6.c The Cumbria Counselling Group makes no warranty that the functionality of the Website will be uninterrupted or error free, that defects will be corrected or that the Website or the server that makes it available are free of viruses or anything else which may be harmful or destructive.

6.d Nothing in these Terms & Conditions shall be construed so as to exclude or limit the liability of The Cumbria Counselling Group for death or personal injury as a result of the negligence of The Cumbria Counselling Group, or that of its employees or agents.

7: Indemnity

You agree to indemnify and hold The Cumbria Counselling Group and its employees and agents harmless from and against all liabilities, legal fees, damages, losses, costs and other expenses in relation to any claims or actions brought against The Cumbria Counselling Group arising out of any breach by you of these Terms & Conditions or other liabilities arising out of your use of this website.

8: Severance

If any of these Terms & Conditions should be determined to be invalid, illegal or unenforceable for any reason by any court of competent jurisdiction then such Term or Condition shall be severed and the remaining Terms & Conditions shall survive and remain in full force and effect and continue to be binding and enforceable.

9: Governing Law

These Terms & Conditions are governed by and construed in accordance with the law of England and you hereby submit to the exclusive jurisdiction of the English courts.

Fees, Appointment Cancellations and GamCare.


We believe our fees fairly reflect the value of our service and our experience and training.

Individuals: £40 – £45 per session

Couples: £50 – £60 per session

Please check fees with the individual therapist. Concessionary rates available on request.


We ask you to make your payment at the beginning of each session with a cheque or cash.

Please note that we do not currently accept card payments.


Please give 48 hours notice for cancellation or change of appointment. If you cancel with less than 24 hours notice you will be charged the full fee.


If you have a gambling problem (or are affected by someone who has a gambling problem), we offer free counselling sessions funded by GamCare, the leading provider of advice, information, support and free counselling for the prevention and treatment of problem gambling. ( The number of free sessions is limited.

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